Client-focused Luxury Brand Adds Online Booking System for Their Concierge Services

Client-focused Luxury Brand Adds Online Booking System for Their Concierge Services

Challenges

Club Swan is a lifestyle brand that facilitates convenience and luxury products for its exclusive members. It offers members convenient concierge services for worldwide exotic destinations, hotels, and entertainment facilities at a lucrative price proposition.

But offering convenience was not possible without a secure, smooth online booking system. Club Swan contacted Spring Rain to help them build an online reservation system to provide worldwide hospitality booking, cancellation, discount, refund and facilitate many other services for their clients.

Due to the increasing demand of their clients and rapid growth plan, Club Swan had high expectations for building a convenient and safe online booking system that fulfills the desire of their valued clients and helps them achieve their business goals.

 

Solution

Spring Rain understood what client convenience meant to Club Swan. They formed a dedicated team of highly qualified Dev and QA professionals. The team proposed a client-centric approach to help Club Swan build an integrated online reservation solution that includes booking, cancellation, discount, refund, and other services on a single platform.

Besides bringing convenience, Club Swan also wanted to facilitate a hassle-free and simplified transaction process. In compliance, the Spring Rain team has integrated an internal payment process to ensure fast, smooth, and reliable transactions every time.

 

Result

Spring Rain’s teamwork resulted in a functional, smooth, and integrated online reservation system that won clients for Club Swan. As a result, Club Swan earned 1000+ hotel bookings within a month of launching the system and more long-term subscriptions.  The team brought together a smiley-convenient UI, all the offers and services under one platform, and ensured safe and secure transactions through the seamless internal payment process.

 

Technology

  • Backend: NodeJS
  • Frontend: ReactJS
  • Cloud Computing Platform: AWS
  • 3rd Party API: Google Maps
  • VCS: GIT

 

Highlights

  • The system facilitated 1000+ hotel bookings within a month of launching the system
  • An integrated online reservation system that offers all kinds of offers and services
  • The system ensured safe and secure transactions every time
  • Happy clientele grew in numbers with more long-term subscriptions
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